Troubleshooting: Unable to Search in Outlook on Mac

If you're unable to search in Outlook on your Mac, you may encounter issues with add-ins or the Microsoft Store. In this article, we'll explore common problems and solutions to get you up and running again.

Missing Manage Add-Ins Option

One of the most common issues is not seeing the options to manage add-ins or access the Microsoft Store in Outlook. This could be due to several reasons:

* The required JavaScript API version is 1.3, which is built-in for Outlook versions 2016 and newer.

* You may need your login credentials to install the add-in.

Access Issues

If you don't see the 'Manage Add-Ins' or 'Manage Apps' option (for Outlook 2013, Outlook 2016, and later) or the 'Store' option (Outlook For Mac), check with your admin to grant you access. This is a common issue that can be resolved by granting permission.

Active Account Required

To use the Outlook add-in, you'll need an active Microsoft Outlook or Live account. The add-in creates bi-directional sync with Pipeline and your Outlook calendar and contacts, making it essential for seamless integration.

Pipeline Outlook Add-in Compatibility

The Pipeline Outlook add-in is built for Outlook 2013, Outlook 2016, Office 365, and later versions with an email hosted on a Microsoft Exchange server. If you're using an earlier version of Outlook or an unsupported hosting setup, you may encounter issues installing the add-in.

By following these troubleshooting steps and understanding the requirements for the Pipeline Outlook add-in, you should be able to resolve any issues preventing you from searching in Outlook on your Mac.

Unable to search in outlook on mac